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Return Policy

- If the order is established, no amendments can be made. If you want to modify the order information, please cancel the order first and make the purchase again.
- The unopened goods have been received with problems, if the goods are defective, please contact us immediately "store@soap.com.hk" or whatsapp "+852 6105 5813" within three days after received the goods, we will assist as soon as possible.
- The goods can only be replaced once. No refunds will be accepted.
- Products that are opened, used or damaged cannot be replaced.
- No shipping fees will be refunded.
- "soap.com.hk" is not responsible for damages after delivery. If the item or quantity does not match the order, please contact "store@soap.com.hk" or whatsapp "+852 6105 5813" immediately on the day of receipt.
- In case of any dispute, "soap.com.hk" reserves the right of final decision. "soap.com.hk" reserves the right to change the above terms and conditions without prior notice.